Privacy Policy

1. Introduction

This Privacy Policy describes how DETAILERMADE, LLC ("Company", "we", "us", or "our") collects, uses, and shares information in connection with your use of our websites, mobile applications, and services (collectively, the "Services"). This Privacy Policy applies to information we collect when you use our Services, or when you otherwise interact with us.
We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the "Last Updated" date at the top of this policy and, in some cases, we may provide you with additional notice (such as adding a statement to our website or sending you a notification). We encourage you to review our Privacy Policy whenever you access the Services to stay informed about our information practices and the choices available to you.
By using our Services, you acknowledge that you have read and understood this Privacy Policy.

2. Information We collect

2.1 Information You Provide to Us

Business User Information

When you register for an account as a Business User, we collect information that identifies you, such as:

• Your name and business name
• Email address and Business Email address
• Phone number and Business Phone Number
• Billing information and payment details
• Business address
• Bank account information (for payouts)

Client Information

When clients book services through your booking website, we collect:

• Name
• Phone Number
• Email Address
• Service Address(es)
• Vehicle Information (make, model)
• Service preferences and history

2.2 Information We Collect Automatically

When you access or use our Services, we automatically collect information about you, including:

• Log Information: We collect log information about your use of the Services, including the type of browser you use, and access times
• Device Information: We collect information about the device you use to access our Services, including information about the device's software and hardware, unique device identifiers, mobile network information, and device settings.
• Usage Information: We collect information about your usage of the Services, such as how you use our website and mobile applications, the features you use, the actions you take, and the time, frequency, and duration of your activities.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Services
• Process and complete transactions, and send related information including confirmations and receipts
• Send transactional messages, including appointment reminders, service updates, and responses to your comments and questions
• Facilitate communication between Business Users and their Clients
• Facilitate payments between Business Users and their Clients
• Monitor and analyze trends, usage, and activities in connection with our Services
• Detect, investigate, and prevent fraudulent transactions and other illegal activities and protect the rights and property of our Company and others
• Personalize and improve the Services and provide content or features that match user profiles or interests
• Respond to your emails, submissions, comments, questions, and requests, and provide customer service
• Send you technical notices, updates, security alerts, and support and administrative messages
• Send you marketing communications about products, services, offers, programs, and promotions
• Link or combine information we collect with information from and about you that we receive from other sources to help understand your needs and provide you with better service

4. How We Share Your Information

4.1 With Business Users and Clients

• We share Client information with the Business User that the Client books services with, to facilitate the provision of those services.
• Business Users can access information about their own Clients, including contact information, booking details, and service history.

4.2 With Third-Party Service Providers

We may share your information with third-party vendors, consultants, and other service providers who need access to such information to carry out work on our behalf, including:

• Payment processors to process transactions
• Cloud hosting providers to store our data
• Email and SMS service providers to send communications
• Analytics providers to help us understand how our Services are used

4.3 For Legal Reasons

We may share information if we believe disclosure is necessary or appropriate to:

• Comply with laws, regulations, legal processes, or governmental requests
• Enforce our agreements, including our Terms of Service
• Protect the rights, property, and safety of our Company, our users, or others

4.4 In Connection with a Transfer of Business

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or a portion of our assets, information we hold may be transferred as part of that transaction. We will notify you (for example, via email and/or a prominent notice on our website) of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

4.5 With Your Consent

We may share information with third parties when you give us your consent to do so.

5. Data Retention

We store the information we collect for as long as is necessary for the purpose(s) for which we originally collected it, or for other legitimate business purposes, including to meet our legal, regulatory, or other compliance obligations.
Business User accounts that are terminated will have their data retained for 30 days after the end of their billing cycle, after which it will be permanently deleted.

6. Security

We take reasonable measures to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration, and destruction. However, no internet or electronic communications service is ever completely secure or error-free, and we cannot guarantee absolute security.

7. Data Transfers

We may transfer your information to, and process and store your information in, countries other than your own. These countries may have data protection laws that are different from those of your country. However, we will take measures to ensure that any such transfers comply with applicable data protection laws and that your information remains protected to the standards described in this Privacy Policy.

8. Your Choices

8.1 Account Information

You may update, correct, or delete your account information at any time by contacting us. Please note that we may retain certain information as required by law or for legitimate business purposes. We may also retain cached or archived copies of information about you for a certain period of time.

8.2 Promotional Communications

You may opt out of receiving promotional emails or text messages from us by following the instructions in those communications. If you opt out, we may still send you non-promotional communications, such as those about your account or our ongoing business relations.

8.3 Mobile Push Notifications

With your consent, we may send push notifications to your mobile device. You can deactivate these notifications at any time by changing the notification settings on your mobile device.

6.4 Business Policies

Business Users must establish and maintain clear policies regarding cancellations, refunds, and other service terms. These policies should be made available to Clients through the Service.

9. Client Information For Business Users

As a Business User, you may receive personal information from Clients through our Services. You agree to:

• Comply with all applicable privacy and data protection laws
• Obtain all necessary rights and consents to collect, use, and share Client information
• Use Client information only for the purposes of providing the automotive detailing services that Clients have requested
• Implement and maintain appropriate technical and organizational measures to protect Client information
• Not use Client information for marketing or advertising purposes without explicit consent

10. Special Information for California Residents

If you are a California resident, California law requires us to provide you with additional information regarding how we collect, use, and share your "personal information" (as defined in the California Consumer Privacy Act ("CCPA")).

10.1 Categories of Personal Information We Collect

Depending on how you interact with our Services, we may collect the following categories of personal information:

• Identifiers (e.g., name, email address, phone number, postal address)
• Commercial information (e.g., services purchased, billing information)
• Internet or other electronic network activity information (e.g., browsing history, interaction with our websites)
• Geolocation data
• Professional or employment-related information
• Inferences drawn from any of the information above to create a profile about you

10.2 Your California Privacy Rights

Subject to certain limitations, California law gives California residents the right to:

• Request access to the categories and specific pieces of personal information collected about them in the last 12 months
• Request deletion of their personal information
• Opt-out of the "sale" of their personal information (note that we do not sell personal information as defined by the CCPA)
• Not be discriminated against for exercising these rights

To exercise your rights, please contact us using the contact information provided at the end of this Privacy Policy.

11. Children's Privacy

Our Services are not directed to children under the age of 18, and we do not knowingly collect personal information from children under the age of 18. If we learn that we have collected personal information from a child under the age of 18, we will take steps to delete such information as quickly as possible. If you believe that a child under the age of 18 may have provided us with personal information, please contact us.

12. Changes To THis Privacy Policy

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the policy and, in some cases, we may provide you with additional notice (such as adding a statement to our website or sending you a notification). We encourage you to review the Privacy Policy whenever you access the Services to stay informed about our information practices and the choices available to you.

13. Contact us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

DETAILERMADE
contact@detailermade.com