Online Booking

Understanding Your Booking Site

Your booking site provides customers with a streamlined, professional booking experience. Let's walk through each step of the booking flow so you understand exactly what your customers see.

Step 1: Vehicle Selection

For Returning Customers: If a client has an account and is logged in, they'll see a list of their saved vehicles:

• Vehicle name/identifier
• Category and body type (e.g., "Automotive • SUV")
• Option to select an existing vehicle or add a new one

For New Customers: They'll be prompted to add their vehicle information during the booking process.

Vehicles are automatically saved to the client's account for faster rebooking. Learn more about client vehicle management.

Step 2: Service Category Selection

Customers choose the type of service they need. Each category card displays:

• Category Name - Clear service type (e.g., "interior detail," "Exterior Detail")
• Category Image - Visual representation of the service
• Category Type - Shows INTERIOR, EXTERIOR, BOTH, or OTHER
• Services Available - Count of services within that category (e.g., "2 services available")

Only enabled categories appear here, keeping the options focused on what you actually offer.

Category images help customers quickly identify the service type they need. Learn more about setting up service categories.

Step 3: Service Selection

After selecting a category, customers see all available services within that category. Each service card shows:

• Service Name - Clear package name (e.g., "Basic Exterior," "Premium Exterior Package")
• Service Image - Optional visual of the service
• Duration - How long the service takes (e.g., "1hr," "3hr 30m")
• Price - Starting price for their vehicle type
• Description Preview - Brief overview of what's included
• Details Button - View full service description
• Select Button - Add this service to their booking

Automatic Pricing: If you've set vehicle-specific pricing, the correct price automatically displays based on the customer's selected vehicle type.

Service pricing and descriptions help customers understand exactly what they're getting. Learn more about creating services.

Step 4: Add-ons Selection

Customers can enhance their service with optional add-ons. Each add-on card displays:

• Add-on Name - Clear service name (e.g., "Machine Wax," "Spray Sealant")
• Add-on Image - Visual representation
• Description - Brief explanation of what's included (e.g., "4-6 month protection")
• Price - Additional cost (e.g., "+$80.00")
• Duration - Time added to the appointment (e.g., "+45 min")
• Add Button - Tap to include this add-on

Smart Filtering: Only relevant add-ons appear based on the service category type selected. For example, exterior add-ons only show when booking exterior services.

Customers can select multiple add-ons or skip this step entirely if they just want the base service.

Add-ons help increase your average ticket while giving customers control over their service package. Learn more about creating add-ons.

Step 5: Multiple Vehicle Option

After selecting their service and add-ons, customers are prompted to add additional vehicles to the same appointment:

"Add Another Vehicle?"

• Yes, Add Another Vehicle - Returns to vehicle selection to add services for another vehicle
• No, Continue to Next Step - Proceeds to scheduling

Note at bottom: "You can book multiple vehicles in a single appointment to save time."

This feature is perfect for families with multiple vehicles or clients who want to detail multiple cars at once.

Step 6: Date & Time Selection

Customers choose when they want their appointment scheduled.

Choose Date

• Displays a date picker (e.g., "Saturday, November 1st, 2025")

Choose Time

• Shows available time slots in a grid format
• Each time slot displays:
  • Time (e.g., "9:00 AM," "9:15 AM")
  • Availability status - "Available" shown under open slots
• Selected time is highlighted (shown with blue border)
• Only slots within your business hours are displayed
• Unavailable times are automatically hidden

Real-Time Availability: The system automatically accounts for:

• Your business hours
• Existing bookings
• Buffer time between appointments
• Max concurrent jobs setting

These scheduling rules ensure you never get double-booked. Learn more about configuring booking settings.

Step 7: Service Address Selection

For Returning Customers: Customers with saved addresses see a list of their locations. Each card showing address details. Clients can also add a new address if needed

For New Customers: They'll be prompted to enter their service address during this step.

Saved addresses make rebooking faster and ensure you always have the correct location for mobile service.

Customers can manage multiple addresses for home, work, or other properties. Learn more about client address management.

Step 8: Quick Questions

If you've enabled pre-booking questions, customers answer them here to help you prepare for the service.

Common Questions:

• "Do you have water access available for us to use (i.e., water spout or garage spigot)?"
  • Yes/No buttons for quick response
• "Do you have an available electricity connection for us to use?"
  • Yes/No buttons for quick response

These questions help you arrive prepared with the right equipment and avoid surprises.

Configure which questions appear in your booking flow. Learn more about booking configuration.

Step 9: Payment Method

If you require payment cards or booking deposits, customers enter their payment information here.

Deposit Required Section:

• Deposit Amount - Shows percentage and dollar amount (e.g., "Deposit (5%) - $7.00")
• Tax - If applicable, shows tax rate and amount (e.g., "Tax (5.75%) - $0.40")
• Total Due Today - Highlighted total for immediate payment (e.g., "$7.40")
• Explanation - "This deposit secures your booking. Payment will be processed after you confirm."

Payment Method Section:

• Saved Cards - Displays details of saved payment methods with:
• Use Different Card - Option to enter a new payment method

When Payment is Required:

• Booking Deposits - Percentage of total charged immediately to secure the appointment
• Card on File - Required for cancellation policy enforcement (card is saved but not charged)

Configure your deposit percentage and payment requirements. Learn more about payment settings.

Step 10: Review Your Booking

The final review step shows customers everything they've selected before confirming. This page is split into multiple sections:

Summary

• Job Items - Shows selected vehicle(s) along with selected service and service details.
• Appointment Time & Location - Job start, Location, Duration, and any notes
• Policies & Terms - Cancellation policy, Access Requirements, Agreement Checkboxes

Cancellation Policy (Yellow box) (If Enabled)

• Displays your cancellation policy text
• Example: "Cancellations made less than 24 hours before the scheduled appointment may incur a cancellation fee of 100% of the total service cost."

Access Requirements/Questions (Purple box) (If enabled)

• Reminder about pre-booking questions
• Example: "Please ensure the access requirements you specified are available at the time of service."

Agreement Checkboxes (If enabled):

• ☐ "I have read and agree to the booking terms and conditions set by Detailermade."
• ☐ "I understand and agree to the cancellation policy, including the potential 100% cancellation fee."

Customers must check all required boxes before the booking can be confirmed.

These policies protect your business and set clear expectations. Learn more about configuring policies.

Step 11: Booking Confirmed!

This confirmation provides peace of mind and makes it easy for customers to save the appointment to their personal calendar.

What Happens Next:

• Customer receives confirmation via text/email
• You Receive an App Notification and the booking appears on your calendar
• Client profile is automatically created or updated
• You can view all booking details in the app

Invoice Payment Flow

When you send an invoice to a client from the app, they receive a text message with a link to their unique invoice page.

Invoice Overview

The invoice page displays:

• Your business logo and contact information
• Date, time, and location of service
• Complete service breakdown and pricing

Payment

Clients can:

• Add an optional tip
• Pay with a saved card (one-click payment)
• Enter a new payment method
• See the total amount due on the payment button

Benefits of saved cards: Faster checkout and no need to re-enter details for returning clients.

Post-Payment Rating

After payment, clients rate their experience:

• Star Rating - Quick 1-5 star selection
• Compliments - Select from pre-written badges like "Amazing Results," "On-Time Service," "Professional Service," etc.
• Submit Feedback - Send rating to you (Rating and compliments received are displayed on your booking page)

This captures feedback while the experience is fresh and builds your reputation with verified reviews.